The terms and conditions for using the Delivery Connect driver app. Last updated: July 2026
By accessing and using this delivery management application ("the App"), you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use the App. In these Terms, "we", "us", and "our" refer to the creators and operators of the App.
The App provides a platform for delivery business owners to manage orders, set pricing, define delivery zones and track deliveries. Customers can submit delivery orders through shared order links and the find a driver page.
The Starter plan is a pay-as-you-go plan: you purchase delivery credits individually (1 to 100 at a time) at AUD $1 per credit, with no monthly commitment. Starter credits are valid for 12 months from the date of purchase and do not auto-renew. The Professional and Elite plans are recurring monthly subscriptions: Professional is AUD $49/month and includes 75 delivery credits per billing cycle; Elite is AUD $99/month and includes 200 delivery credits per billing cycle. Both recurring plans auto-renew each month until cancelled, and the included delivery credit allowance resets at the start of each billing cycle. Extra top-up delivery credits can be purchased at any time on the Professional and Elite plans (AUD $0.50 per credit on Professional, AUD $0.25 per credit on Elite); unused top-up credits reset at your next renewal. Each delivery offer you receive uses one delivery credit. Purchasing delivery credits does not guarantee a specific number of delivery offers — the number you receive depends on customer choice and demand in your service zones. Credits are non-refundable and do not roll over. You can cancel a recurring plan at any time from the Menu; cancellation stops future renewals and your plan stays active until the end of the current billing cycle. We reserve the right to change pricing at any time; existing purchases are not affected.
You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. You agree to notify us immediately of any unauthorised use of your account.
You agree not to use the App to submit false, misleading, or fraudulent orders; to violate any law or regulation; to infringe the rights of any third party; or to attempt to disrupt the App's service. We may suspend or terminate accounts that violate these terms.
Delivery Connect is a platform connecting customers and independent drivers. Drivers operate their own businesses and are responsible for their own services, vehicles, insurances and safety obligations. Delivery Connect is not the driver, employer or delivery provider. The App facilitates the management of delivery orders but is not a delivery provider. Delivery business owners are solely responsible for the actual transport of goods. We are not liable and do not take any responsibility at all for lost, damaged, or delayed items, injuries, accidents, or any disputes between business owners, drivers, and customers. Users participate at their own risk where applicable, subject to consumer protection law. We are not responsible for any members of the public affected by deliveries carried out through the App. We are not responsible for death, personal injury, property damage, loss or damage arising from or in connection with any delivery carried out through the App.
Plan payments are processed through Stripe. By purchasing a plan, you authorise us to charge the selected payment method. Prices are in AUD unless otherwise stated. Refunds, if applicable, are handled at our discretion on a case-by-case basis.
All content, branding, and software within the App are owned by us and protected by intellectual property laws. You may not copy, modify, or distribute any part of the App without our written permission.
You may close your account at any time from the Menu. We reserve the right to suspend or terminate access to the App for any reason, including violation of these Terms or prolonged inactivity.
We may update these Terms and Conditions from time to time. Continued use of the App after changes constitutes acceptance of the updated terms. We encourage you to review this page periodically.
If you have questions about these Terms, please contact us through the Support page within the App.