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Driver Support Centre
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Frequently Asked Questions
What is Delivery Connect and how does it work for drivers?
How do I get started as a driver?
How do I add the app to my home screen?
How do I set up my driver profile?
What is the difference between my display name and business name?
How do I upload or change my logo?
What does 'pays upfront' mean?
What is the upfront spending limit?
Can I deliver alcohol?
What payment options can I accept?
How are delivery fees calculated?
How do I set my per-kilometre rate and minimum fee?
How do I go online or offline?
How do I set up delivery zones?
Can I have multiple delivery zones?
What is a plan?
What's the difference between Starter, Professional and Elite plans?
How do delivery credits work?
What are top-up credits?
Do credits guarantee me delivery offers?
How do I buy more credits?
How do I cancel my plan?
How do customers find and order from me?
How do I receive and accept orders?
What are the order statuses?
How do I set a message on my find a driver card?
How do I view customer support messages?
Where can I see my delivery performance and history?
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