The terms and conditions that apply to using Delivery Connect as a customer. Last updated: July 2026
By accessing and using this delivery management application ("the App") as a customer, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use the App. In these Terms, "we", "us", and "our" refer to the creators and operators of the App.
The App connects customers with independent delivery drivers. Customers can browse available drivers, view their delivery fees and service areas, and submit delivery orders requesting a driver to pick up and transport items on the customer's behalf.
You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. You agree to provide accurate and current information when submitting orders, including correct pickup and drop-off addresses, contact details, and package descriptions. You agree to notify us immediately of any unauthorised use of your account.
When you place a delivery order, you agree to pay the delivery fee displayed by the driver at the time of ordering. The delivery fee is calculated based on the driver's published rates and the distance between the pickup and drop-off locations. You are responsible for ensuring someone is available at both the pickup and drop-off addresses at the agreed times.
Some drivers offer to pay for items upfront (such as food or goods) on your behalf and be reimbursed on delivery. Where a driver offers this service, the driver's advertised upfront spending limit is the maximum they will spend on your behalf. You agree to reimburse the driver for any upfront purchases made within the agreed limit. The App does not collect or process these reimbursements; they are settled directly between you and the driver.
Some drivers may offer to pick up and deliver alcohol, while others do not. Each driver's alcohol delivery preference is displayed on their driver card. It is your responsibility to check this before placing an order. If you request the delivery of alcohol, you represent that you are of legal drinking age in your jurisdiction and that you, or an authorised person present at delivery, are able to provide valid proof of age upon collection. Drivers who do not deliver alcohol may decline or cancel any order involving alcohol at their discretion. The App does not sell, supply, or take responsibility for alcohol; all alcohol sales are made directly between you and the licensed vendor, and the driver acts only as a courier. We do not take any responsibility at all for alcohol orders, including refused service, failed age verification, refused delivery, lost or damaged items, or any disputes arising from alcohol deliveries.
You agree not to use the App to submit false, misleading, or fraudulent orders; to request delivery of illegal, prohibited, or hazardous items; to violate any law or regulation; to infringe the rights of any third party; or to attempt to disrupt the App's service. We may suspend or terminate accounts that violate these terms.
Delivery Connect is a platform connecting customers with independent drivers. Drivers operate their own businesses and are responsible for their own services, vehicles, insurances and safety obligations. Delivery Connect is not the driver, employer or delivery provider. The App facilitates connections between customers and drivers but is not a delivery provider. Drivers are independent third parties and are solely responsible for the transport of goods. We are not liable and do not take any responsibility at all for lost, damaged, or delayed items, injuries, accidents, or any disputes between customers and drivers. You participate at your own risk where applicable, subject to consumer protection law. We are not responsible for any members of the public affected by deliveries carried out through the App. We are not responsible for death, personal injury, property damage, loss or damage arising from or in connection with any delivery carried out through the App.
The App is provided on an "as is" and "as available" basis. We do not guarantee that a driver will be available in your area at any given time, or that any order will be accepted or completed. We do not warrant that the App will be uninterrupted or error-free.
Your use of the App is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using the App, you consent to the practices described in the Privacy Policy.
You may close your account at any time from the Customer Dashboard. We reserve the right to suspend or terminate access to the App for any reason, including violation of these Terms or prolonged inactivity.
We may update these Terms and Conditions from time to time. Continued use of the App after changes constitutes acceptance of the updated terms. We encourage you to review this page periodically.
If you have questions about these Terms, please contact us through the Support page within the App.